Service Management Solutions



"I wanted to just take a moment and let you know what an Outstanding team you have. Your staff always goes above and beyond their daily duties whenever I have contact with them, whether it's a ticket that has been opened to adjust a 4Medica logic table or if it's a ticket that has been opened due to an issue I am having. Regardless, I am always treated with 100% respect."
- Laboratory Outreach
McLaren-Flint 
Comprehensive Line of Integrated IT Services

Service Management Solutions

  • Onsite helpdesk support for healthcare organizations by either supplementing your existing staff or operating and managing a full complement of IT service desk support
  • ITIL based processes ensure exceptional implementation and delivery
  • Customizable options based on the needs of your organization
  • Helpdesk team proficient in solving a range of issues – from simple technical user questions to complex projects
  • Supported systems and devices include:
    • Workstations on wheels (WOWs)
    • Desktop devices and accessories
    • Printers
    • Mobile devices
    • Network edge switches/routers/controllers/wireless access points
    • PBX and Voicemail systems