Service Desk
Our anytime, anywhere – 24x7x365 -- IT and clinical service desk solutions enables healthcare organizations to substantially reduce costs. With a keen focus on supporting highly integrated EMR applications, our highly skilled professionals help ensure clinicians spend less time resolving system issues and more time providing quality care to their patients.


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Contact us today to learn more about
our Service Desk offerings
214-257-7000
"I was surprised at how quick and seamless the Anthelio service desk integrated our help desk function here at Karmanos into their workflow. We had a no surprise go live, which is exactly what you want for your end users."

Director of IT
Karmanos Cancer Institute

Service Desk

  • 24x7x365 dedicated support line for
    • Physicians
    • Clinicians
    • Business support
  • Information Technology Infrastructure Library (ITIL) based framework
  • Online self-service portal
  • Proactive problem management through integrated monitoring
  • Weekly and monthly SLA metrics reporting

     
    Average Calls Handled
    Over
    55,000
    Per Month
    Average Speed to Answer
    Under
    30
    Seconds
    Call Abandonment Rate
    Fewer
    Than
    6%
    First Call Resolution
    Greater
    Than
    80%
         
    Level 1 & level 2 end-user
    support call center
     
    Expanded operations due
    to growing demand by
    opening second Help Desk
    in Dallas, TX
    Physician & Clinical Hotline
    Epic
    McKesson Paragon
    Cerner
    Allscripts
     
    Call
    Email
    Fax
    Online self service