Atos has been providing Paragon clinical and financial module implementations (design/build/test), end user training, and go live support lead by PMP certified project managers for Paragon hospitals ranging in size from community hospitals to large health systems.
Standard modules include:
Atos has 100+ healthcare professionals with deep domain knowledge and experience, dedicated to providing 24x7x365 Paragon application support. Our multi-disciplinary team of clinical professionals (RN's, Med Tech's, Rad Tech's, Pharm Techs, etc.), business analysts, revenue cycle professionals and technicians with real-life technical and healthcare clinical and financial operations experience - we understand healthcare.
In addition, our EHR BPO offering provides for our customers to take advantage of our optimization services integrating people/process/technology to support and protect your Paragon investment.
Our team has expertise in completing the meaningful use build for MU1 and MU2 with individuals experienced in implementing modules required (i. e. Rules Engine, Truven Patient Education, Direct Messaging, Paragon Connect, CCS Build). Our proprietary MU tool provides real time feedback to provider in meeting the documentation requirements to support compliance.
To date, Atos has completed 50+ Paragon upgrades from 8.5.104 through the current release of 12.0.985. Our full cycle of upgrade services include:
Atos Information Exchange Services team has developed and provides 24x7x365 monitoring and support of 500+ Paragon interfaces between distinct applications including clinical and financial systems. In addition, the team demonstrates proven expertise in 14+ integration engines/platforms (i.e. Cloverleaf, Corepoint, Automate, eGate, Openlink, eLink, Mirth, Epic bridges)
Paragon National Service Desk
Atos' National Service Desk provides 24 x 7 x 365 support for Paragon sites with an annual call volume of 185K+ with first call resolution rate of >60% including a dedicated physician support line.
Paragon Hosting – Rated 2nd in KLAS September 2013
Atos provides remote hosting capability for 15 Paragon customer sites in our subterranean, high availability (five 9's) data center hosting 1,300 Paragon servers and application delivery infrastructure with managed storage of 450 TB
Paragon/McKesson Patient Folder (MPF) Integration
Design, built, tested, implemented and/or provided support for over 25+ instances of the MPF document imaging and workflow system since 1997. Our extensive workflow knowledge of Paragon and MPF optimizes your patient access, HIM and revenue cycle to support the patient care process.
Completed Multiple HLAB/MLAB upgrades from 12.0 through the current release of 14.0.2.
Atos has built hundreds of expert rules including:
Authored 65+ mLAB custom reports including: