McKesson Paragon® IT Solutions

McKesson Paragon® IT Solutions

Atos successfully provides Paragon IT service offerings by leveraging reference-able and repeatable processes, with a clear integration and engagement into the customer's organization to achieve the desired outcomes. Engagement into the customer's organizations provides for a transition of knowledge to the organization to protect their Paragon investment.

Proven implementation and application support experience

Atos has been providing Paragon clinical and financial module implementations (design/build/test), end user training, and go live support lead by PMP certified project managers for Paragon hospitals ranging in size from community hospitals to large health systems.

Standard modules include:

  • Clinical: Pharmacy, Order Management, CPOE, Clinical Care Station, Barcode Med Admin, Medication Reconciliation, Web Station for Physicians, Emergency Department (EDM and EDIS), Clinical Device Interface, Quality eMeasures, PHYS DOC
  • Financial: Patient Management, Patient Registration, Materials Management, Payroll, Fixed Assets, Compliance Advisor, Resource Scheduling
  • Technical: Forms Routing, Ntier, Job Stream, Web Servers

Atos has 100+ healthcare professionals with deep domain knowledge and experience, dedicated to providing 24x7x365 Paragon application support. Our multi-disciplinary team of clinical professionals (RN's, Med Tech's, Rad Tech's, Pharm Techs, etc.), business analysts, revenue cycle professionals and technicians with real-life technical and healthcare clinical and financial operations experience - we understand healthcare.

In addition, our EHR BPO offering provides for our customers to take advantage of our optimization services integrating people/process/technology to support and protect your Paragon investment.

Meaningful use build expertise & interactive feedback tool

Our team has expertise in completing the meaningful use build for MU1 and MU2 with individuals experienced in implementing modules required (i. e. Rules Engine, Truven Patient Education, Direct Messaging, Paragon Connect, CCS Build). Our proprietary MU tool provides real time feedback to provider in meeting the documentation requirements to support compliance.

Proven Paragon upgrade experience

To date, Atos has completed 50+ Paragon upgrades from 8.5.104 through the current release of 12.0.985. Our full cycle of upgrade services include:

  • Complete system support from technical to application support
  • Development and execution of thorough test scripts and comprehensive but realistic project plans for Paragon upgrades and environment refreshes
  • Comprehensive release management process

Paragon Interfaces
Atos Information Exchange Services team has developed and provides 24x7x365 monitoring and support of  500+ Paragon interfaces between distinct applications including clinical and financial systems.  In addition, the team demonstrates proven expertise in 14+ integration engines/platforms (i.e. Cloverleaf, Corepoint, Automate, eGate, Openlink, eLink, Mirth, Epic bridges)

Paragon National Service Desk Atos' National Service Desk provides 24 x 7 x 365 support for Paragon sites with an annual call volume of 185K+ with first call resolution rate of >60% including a dedicated physician support line.

Paragon Hosting – Rated 2nd in KLAS September 2013
Atos provides remote hosting capability for 15 Paragon customer sites in our subterranean, high availability (five 9's) data center hosting 1,300 Paragon servers and application delivery infrastructure with managed storage of 450 TB

Paragon/McKesson Patient Folder (MPF) Integration
Design, built, tested, implemented and/or provided support for over 25+ instances of the MPF document imaging and workflow system since 1997. Our extensive workflow knowledge of Paragon and MPF optimizes your patient access, HIM and revenue cycle to support the patient care process.

Paragon/mLAB Integration

Atos' mLAB team has been providing implementation (design/build/test), end user training and go live support services for HLAB/MLAB customers since 2010. Modules include:
  • Clinical: Patient Inquiry, Order Entry, Results Entry
  • Financial: Billing (Automated and Reference Work)
  • Technical: Mobile Care Phlebotomy, Custom Rule Writing, On-site and Satellite Label and Report Distribution

Completed Multiple HLAB/MLAB upgrades from 12.0 through the current release of 14.0.2.

Atos has built hundreds of expert rules including:

  • Cancellation of duplicate tests with built-in overrides
  • Printing of reports for specific tests
  • Complex calculations
  • Test reflexing

Authored 65+ mLAB custom reports including:

  • Loinc
  • Management Reports
  • Test Compendium
  • Infection Control Extracts


(914) 881-3000