Page 8 - Annual Report
07 Focused On Driving Customer Satisfaction, Strong Customer Relationships And Positive Outcomes FY15 Customer Satisfaction Scores Reach New Highs Each year Anthelio conducts Customer Satisfaction Surveys for CXO, senior, and mid-level employees. For FY15, all customer levels showed steady increases, including the willingness of customers to recommend our products or services to others. Scores were higher than ever before, indicating we are making good progress toward our goal of achieving the highest possible levels of customer satisfaction. A Proactive Approach To Customer Relations Our commitment to customer satisfaction is a critical component of our ongoing success. We strive to create high levels of customer satisfaction by offering world-class solutions that provide sustainable value. We view ourselves as partners in our customer’s technology endeavors, fully vested in their ongoing success. Our goal is to build a strong, trusting relationship with our customers, meeting and exceeding their current needs with high value solutions while proactively anticipating their future challenges. Building strong customer relationships and high satisfaction levels revolve around three key activities to ensure we understand and are meeting customer expectations: 1 Regular meetings with Client Executives Added over 35 2 Monthly/quarterly meetings with CEOs new clients to 3 Key stakeholder strategy sessions Anthelio’s Portfolio in FY15 Whether onshore, offshore, onsite, or remote, all Anthelio employees are aligned as an integrated team to drive positive customer experiences, service excellence and sustainable value.